How AI-ML is Bringing a Paradigm Shift in the Retail Industry

The retail industry is fast approaching a new reality. Today, the segment is driven by empowered, tech-savvy customers, who have an entirely new set of behaviors and expectations. They navigate between online and offline channels, blending the best of both, to have an ideal hybrid shopping experience. Most importantly, these new generation customers not only consider convenience and flexibility as absolute must-haves, but also seek personalized services.