Analyzing the Impact of AI-ML on Workforce Productivity

The Business Process Outsourcing (BPO) industry has undergone significant shifts over the last decade, primarily due to the rapid advancement and adoption of AI technology. According to a recent survey by ResearchAndMarkets, the global market for AI in BPO is burgeoning- it is estimated to reach a staggering US$3.5 billion by 2026. While AI holds tremendous potential to transform the BPO industry, many are concerned about AI replacing human jobs. A deeper analysis of the recent developments, however, indicates that AI will not replace jobs but rather augment them in unprecedented ways.