Customer service and support are two mission-critical factors that every organization needs to focus on. For a more connected, informed and empowered customer base, many enterprises today are predisposed toward...
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From marketing to production, hiring and expansion, data plays a large role in all strategic decisions organizations make. However, it is easier said...
Every business, whether an automotive production house or a manufacturing hub, relies on some equipment for daily operations. This equipment needs regular maintenance in order to function efficiently. According to...
Data is the new oil. Organizations use data analytics to uncover insights from their data and act on them to become more efficient, provide better products and services, and gain...
At a contact center, alarm bells clanged when it was suddenly observed that the wait times shot up by 2x, and resolution time by 4x. This raised several red flags...
The supply chain forms the backbone of any organization and significantly impacts the final product, cost, customer service, and revenue. Right from procuring raw materials to delivering after-sales services, it...
Debt collection is one of the most complex portfolios that need multiple KPI iterations to recover lost revenue. Each iteration impacts decision time and the revenue margin. Speed and right...
There is no debate as to how vital business intelligence is to the growth and success of any business enterprise. Information pulled from internal systems and channels like CRMs, ERPs,...
Organizations are capturing every bit of data that is coming their way. There is a variety of insights and patterns in this data that impact their business directly. Knowing these insights timely, and...