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Effortless Workforce Management
with Intellicus FLOW
Customized for your business   |   Optimized for your workforce
Winner of the
Emerging Leader in WFM Award
at the BPO and Contact Center Summit and Awards 2023
Winner of the
GWFM Gamechanger Award
at the Industry Excellence Awards 2022
Winner of the
GWFM Gamechanger Award
at the Industry Excellence Awards 2022
0 %
reduction in WFM planning time
< 0 %
scheduling leakages
> 0 %
optimised headcount
Why Flow WFM
Top 7 reasons to use FLOW for WFM

Automate data extraction from 75+ modern or legacy ACDs, Dialers, ERP systems, chatbots, emails, CRMs, LMSs, QMSs, spreadsheets, flat files or other data sources straight out of the box.

Connect Break silos and connect all your data

Find hidden patterns and insights from any length and breadth of data across all customer channels for outputs you can depend upon.

Forecast Use AutoML to take the guesswork out of forecasting

Overcome real-world complexities so that you never have to face a crisis. Maximize revenue by reducing variance between forecast and actual volume, scheduling and staffing

Plan Strike a balance between meeting SLAs and optimizing staffing

Plan the right number and type of shifts to control your leakages. Take the manual work out of planning shift patterns with Flow’s ML capabilities.

Identify Save cost by identifying and addressing scheduling leakages & irregularities

Equip your employees to bid for preferred shifts and weekly offs. Allow team leaders to accept or swap employee preferences and monitor team scorecards anytime of the day. Empower WFM teams to balance employee satisfaction with profitability.

Empower Promote employee satisfaction with shift-bids and boost performance

Compound accurate scheduling with intelligent skillset allocation and roster the right mix of talent to make sure your business is geared for any challenge

Match Allocate the right number of people with right skills at the right time to the right job

Empower every business user to understand, analyze and compare data and make data-driven decisions. Ensure wins for managers, supervisors and agents with a modern interface that allows zooming out to the big picture, or drilling-down to granular detail. 

Analyse Get the insights you need, when you need them and how you need them
    Leading enterprises trust us with their WFM requirements

    Flow allows us to seamlessly manage the entire lifecycle of Workforce Management with just one solution. It gives us complete visibility of all our data, elevates customer experience and maximizes productivity. With Flow, CBSL has enhanced its data-driven insights.

    Shashi Puthran AVP WFM and MIS, CBSL

    FLOW is a new age solution that is very relevant for traditional WFM teams that want to evolve with a rapidly advancing industry. Hexaware chose FLOW for its flexibility and openness to change, which meant that we didn’t need to fit our requirements to the solution. Access to cutting-edge technology empowers our WFM team to think differently and bring in the new age of operations.

    Swapnil Nagvekar Global Head WFM, Hexaware BPS

    1Point1 chose Intellicus Flow to fuel its growth ambitions. As the challenger of legacy thinking, we needed a modern, scalable solution that brought the latest in 'WFM as a Service’. We picked Intellicus Flow since it can deliver the speed, power, and agility we need. Initially, we are implementing this for two businesses but will look at expanding it to twelve businesses as an end-state implementation

    Samit Chakravarty Chief Technical & Information Officer, 1point1
      Case Study
      Raising CX & Profitability
      for CBSL with FLOW
      The WFM team is hard at work with planning & forecasting for the next cycle, while also carrying out real-time queue management and other tasks of their daily routine
      Case Study
      FLOW helps 3I Boost
      omnichannel productivity
      At the humming 3i contact center, the workforce management team (WFM) is planning for the next month of operations for omnichannel business.
      BPMs that succeed with our WFM system
      Experience FLOW WFM
      The Omnichannel WFM Suite

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