Winner of the
Emerging Leader in WFM Award
at the BPO and Contact Center Summit and Awards 2023
Winner of the
GWFM Gamechanger Award
at the Industry Excellence Awards 2022
Effortless Workforce Management
with FLOW
with FLOW
Customized for your business | Optimized for your workforce
Winner of the
GWFM Gamechanger Award
at the Industry Excellence Awards 2022
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Schedule Quality Index
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forecast accuracy
0
%
reduction in WFM planning time
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0
%
optimised headcount
Meet FLOW
#NewAgeOfWFM
- Break data silos: Create a single source of truth from all your data sources
- Faster, more accurate forecasts: Automated forecasting with AI & AutoML
- Balance cost & SLAs with CX: What-if based capacity planning
- Powerful shift planning for less: ML-based plans to plug leakages
- Elevate employee satisfaction: Promote work-life balance with shift bid
- Match the best agent for every customer: Automated rostering & staff scheduling
- Custom dashboards & exports: Real-time performance dashboards & alerts
- Professional services: Customization, training and support for life
Why Flow WFM
Top 7 reasons to use FLOW for WFM
CUSTOMER SPEAK
Leading enterprises trust us with their WFM requirements
Case Study
Raising CX & Profitability
for CBSL with FLOW
for CBSL with FLOW
The WFM team is hard at work with planning & forecasting for the next cycle, while also carrying out real-time queue management and other tasks of their daily routine
Case Study
FLOW helps 3I Boost
omnichannel productivity
omnichannel productivity
At the humming 3i contact center, the workforce management team (WFM) is planning for the next month of operations for omnichannel business.
Resources
OUR CUSTOMERS
BPMs that succeed with our WFM system
Experience FLOW WFM
The Omnichannel WFM Suite
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