Automate data extraction from 75+ modern or legacy ACDs, Dialers, ERP systems, chatbots, emails, CRMs, LMSs, QMSs, spreadsheets, flat files or other data sources straight out of the box.
Find hidden patterns and insights from any length and breadth of data across all customer channels for outputs you can depend upon.
Overcome real-world complexities so that you never have to face a crisis. Maximize revenue by reducing variance between forecast and actual volume, scheduling and staffing
Plan the right number and type of shifts to control your leakages. Take the manual work out of planning shift patterns with Flow’s ML capabilities.
Equip your employees to bid for preferred shifts and weekly offs. Allow team leaders to accept or swap employee preferences and monitor team scorecards anytime of the day. Empower WFM teams to balance employee satisfaction with profitability.
Compound accurate scheduling with intelligent skillset allocation and roster the right mix of talent to make sure your business is geared for any challenge
Empower every business user to understand, analyze and compare data and make data-driven decisions. Ensure wins for managers, supervisors and agents with a modern interface that allows zooming out to the big picture, or drilling-down to granular detail.
Flow allows us to seamlessly manage the entire lifecycle of Workforce Management with just one solution. It gives us complete visibility of all our data, elevates customer experience and maximizes productivity. With Flow, CBSL has enhanced its data-driven insights.Shashi Puthran
FLOW is a new age solution that is very relevant for traditional WFM teams that want to evolve with a rapidly advancing industry. Hexaware chose FLOW for its flexibility and openness to change, which meant that we didn’t need to fit our requirements to the solution. Access to cutting-edge technology empowers our WFM team to think differently and bring in the new age of operations.Swapnil Nagvekar
1Point1 chose Intellicus Flow to fuel its growth ambitions. As the challenger of legacy thinking, we needed a modern, scalable solution that brought the latest in 'WFM as a Service’. We picked Intellicus Flow since it can deliver the speed, power, and agility we need. Initially, we are implementing this for two businesses but will look at expanding it to twelve businesses as an end-state implementationSamit Chakravarty
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